FAQ

Ages 12 or younger must have an adult present with them in the room. Ages 15-17 must have a damages waiver signed by an adult. Ages 18 and over must act like adults. Please understand that 13 and under may have difficulties with some of the puzzles due to cognitive levels.

The Simcoe Arms Hotel has replica guns in the game, and Against Your Will may be a little too scary for really young kids. No age limits on play, it is at each parent’s discretion.

Regardless of age, each person entering the game must purchase a ticket; exception only for babes in arms/car seats. Kids have lots of fun in escape games and there’s always lots for them to see and do!

City by-law frowns upon it, and we don’t want to end up on the nightly news! If at any time you need to leave the room, just exit through the door you came in.

Our lobby and washrooms are completely accessible, however, our games are built out of spaces that already existed and depending on the doorway width you need, we may not be able to accommodate you in our games. Give us a call and we can figure it out. We do offer all wheelchair persons the ability to watch the game unfold with our game master who is running the group through the game, providing them hints and oversees the groups experience.

No, they are not, in fact, we suggest no heavy lifting, pole vaulting, or bench pressing of any kind while playing. We don’t want to give anything away, however, there may be some getting down and dirty involved, so you can be prepared. But please be aware, in escape games, no brute force or heavy lifting is involved.

Not without our permission my friend. Give us a call or email. We will do our best to accommodate you. But if it’s normal working hours and the room you are looking for is already booked, then we will not play favourites…unless it’s you mom and dad.

Do you tell them they are just extras to their face? How rude. You can certainly bring any number of additional friends and family you want, BUT you can’t have more than the maximum number of people permitted in a room. And, if they are playing, they are paying. If you have more than the maximum numbers for the game you are playing, you can split your group in two once we have our second room in operation.

Even better…grab a group of 8-12 and call us about our team challenge! In 2.5 hours, you will each get to play 2 different games. The team with the lesser combined times will win a prize. What’s the prize you might ask? I’ll give you 2 hints: it’s not a private jet, and it’s not a penny.

Absolutely. As you will see by our leader board, we love the competitive spirit. Here’s the catch, you will need a minimum of 2.5 hours and we will have to have 2 rooms available for those 2.5 hours. You will each start in a different room. Once you complete your first room (or not), we will record your time, reset the rooms, and your teams will then switch rooms and play round 2. We will add up the times for each of your rooms, and whoever has the quickest time will win. Max for competing is 12 people

Of course, you can! If you want to come back and finish a room you didn’t complete, ask your Game Master about our Rebook discount!

Yes, you do. So book one now online or give us a call!. Looking for something last minute, or while you are already out? Give us a call and we can let you know what games are still available for a same day bookings.

A voice and a brain are helpful, but NO outside knowledge or skills are required to solve the puzzles in our rooms. While some knowledge or skills might occasionally save you time, you WILL have the ability to solve everything in the room without it. If you’re stuck, you can request a hint from your designated game master.